Snowflake Connector for ServiceNow® V2 release notes for 2026¶

This topic provides release notes for the Snowflake Connector for ServiceNow® V2. For additional information, see Snowflake Connector for ServiceNow.

Version 5.28.2 (September 11, 2026)¶

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Fixed an issue where calling the CONFIGURE_SCAN_EVENT_LOG_IN_INCREMENTAL stored procedure with FALSE didn’t reduce __EVENT_LOG table scanning during deletions synchronization the way it did for inserts and updates. On accounts with a large __EVENT_LOG table, this issue could cause the connector to scan the entire table for every batch of the deletions journal.
Fixed an issue where the CHECK_ROW_COUNT procedure’s max_sys_created_on filter always reported a Snowflake row count of 0 for connectors that have display value fetching enabled.

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Fixed an issue where ingestion or a table reload could retry indefinitely with the same page size after the ingestion procedure ran out of memory. The connector now reduces the page size before retrying.
Fixed a data-loss issue in tables that have row filtering enabled. When ServiceNow® returned no rows in response to a query for records with an empty sys_updated_on or sys_created_on value, the connector could delete every row in the table.
Fixed an issue where the incremental update window didn’t advance when a run fetched no rows. The window collapsed to zero width, which prevented any further records from being ingested for the affected table.
Fixed the same issue in the deletions synchronization window. This issue caused every subsequent run to rescan the journal table from an outdated timestamp.
Fixed an issue where the connector didn’t warn when it skipped records whose sys_updated_on or sys_created_on values it couldn’t read. For example, a ServiceNow® field-level access control list can hide either column from the connector user. If an access control list caused records to be skipped, correct the list and then reload the affected tables with the RELOAD_TABLE procedure. For more information, see Reload data in a table.

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Added the CONFIGURE_SCAN_EVENT_LOG_IN_INCREMENTAL stored procedure. When set to false, incremental ingestion no longer probes the __EVENT_LOG table to classify each fetched row as an INSERT or UPDATE. On accounts with large __EVENT_LOG tables, doing so avoids scanning a large amount of data during every batch. The default is true, which preserves the existing behavior. For more information, see Configure the event log scan during incremental ingestion.
Added the CONFIGURE_CHECK_LINK_IN_VIEW_WITH_REFERENCES stored procedure. When set to false, views created using the CREATE_VIEW_WITH_DISPLAY_VALUES stored procedure do not check the link property of the raw ServiceNow® row, which lets you use non-standard reference links. The default is true, which preserves the existing behavior. For more information, see Configure reference link checking for views.
Added support for checking empty values in row filtering, for example, u_name = "". For more information, see Enable a single table by using row filtering.

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Fixed an issue that caused alert emails to be sent too often and with incorrect error data.

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Fixed an issue where display values were not processed correctly when ingesting rotated tables.
Improved logging in the alerting system.