Troubleshooting external network access

The following lists errors you might encounter, along with their likely cause and a suggested resolution.

Error: UnknownHostException or Temporary Failure in Name Resolution

Cause

The UDF or procedure is attempting to access a URL that is not part of the network rule included in the external access integration.

Resolution

A user with the ACCOUNTADMIN role can add the host URL to the network rule included in the external access integration.

Error: Connect Timed Out or Receive Timed out

Cause

You are attempting to access an IP address or port that is not part of the network rule included in the external access integration.

Resolution

A user with the ACCOUNTADMIN role can add the IP address to the network rule included in the external access integration.