Troubleshooting external network access¶
Preview Feature — Open
Preview support for this feature is available to accounts on AWS and Azure except the Gov region.
The following lists errors you might encounter, along with their likely cause and a suggested resolution.
Error: UnknownHostException or Temporary Failure in Name Resolution¶
- Cause
The UDF or procedure is attempting to access a URL that is not part of the network rule included in the external access integration.
- Resolution
A user with the ACCOUNTADMIN role can add the host URL to the network rule included in the external access integration.
Error: Connect Timed Out or Receive Timed out¶
- Cause
You are attempting to access an IP address or port that is not part of the network rule included in the external access integration.
- Resolution
A user with the ACCOUNTADMIN role can add the IP address to the network rule included in the external access integration.