ML-Powered Functions: Vector Similarity

Modern deep learning techniques can create structured numerical representations (vectors) from unstructured data like text and images, preserving semantic notions of similarity and dissimilarity in the geometry of the embedding vectors they produce.

Note

“Embedding” refers to the reduction of high-dimensional data (such as unstructured text) to a representation with fewer dimensions, such as a vector.

The illustration below is a simplified example of the vector embedding and geometric similarity of natural language text. In practice, neural networks produce embedding vectors with hundreds or even thousands of dimensions, not two as shown here, but the concept is the same. Similar text yields vectors that “point” in the same general direction.

A two-dimensional example of vector similarity

Many applications can benefit from the ability to find text or images similar to a target. For example, when a new support case is logged at a help desk, the support team can benefit from the ability to find similar cases that have already been resolved. The advantage of using embedding vectors in this application is that it goes beyond keyword matching to semantic similarity, so related records can be found even if they don’t contain exactly the same words.

This preview focuses on the VECTOR_SIMILARITY function, which returns a similarity score between two vectors and can be used to find documents in a table that are related to a specified document. (In the examples in this topic, the documents are text columns in a table containing short descriptions of support cases for a mobile network operator.) This preview assumes that you already have the embedding vectors for the documents or can generate them. Our example data includes the vectors.

Tip

If you want to try VECTOR_SIMILARITY with your own documents, you will need to produce the embedding vectors yourself. We plan to offer a text embedding function in a future preview. In the meantime, you can use the embedding function developed in this Quickstart. It is not, however, suitable for production use.

An alternative approach is to prepare the vectors outside of Snowflake and write them to a CSV file, and load the CSV into Snowflake.

Example Data

The example in this topic uses a set of support call records for a mobile phone call center. You can create this table using the following SQL. The column embedded_description contains the embedding vector of the description column as a packed binary blob.

CREATE OR REPLACE TABLE call_center_data (
    call_id INT,
    description VARCHAR,
    solution VARCHAR,
    year INT,
    os_type VARCHAR,
    embedded_description BINARY
);

INSERT INTO call_center_data VALUES
    (13522, 'My screen broke in my Iphone10', 'Warranty device replacement', 2019, 'ios',
        TO_BINARY('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', 'hex')),
    (3807, 'I can''t remember my password', 'Factory reset', 2019, 'ios',
        TO_BINARY('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', 'hex')),
    (13302, 'My password changed a week ago and I don''t have it any more', 'Factory reset', 2019, 'ios',
        TO_BINARY('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'hex')),
    (4628, 'The battery lasts for only 4 hours in my Pixel 5', 'Cleanup routine', 2021, 'android',
        TO_BINARY('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    (11198, 'The battery life sucks', 'Cleanup routine', 2022, 'android',
        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'hex')),
    (12022, 'After an update all my applications disappeared', 'Escalate to level 2', 2020, 'android',
        TO_BINARY('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'hex')),
    (20877, 'The phone gets hot and then it lasts for about three hours and it shuts down', 'Escalate to level 2', 2018, 'android',
        TO_BINARY('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'hex')),
    (20570, 'I''ve tried calling tech support but could not connect', 'Customer survey', 2022, 'ios',
        TO_BINARY('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'hex')),
    (11894, 'Does the extended warranty include battery replacement', 'Warranty questions', 2022, 'ios',
        TO_BINARY('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    (6124, 'Does the warranty include screen replacement', 'Warranty questions', 2019, 'ios',
        TO_BINARY('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    (4929, 'My phone got wet and it doesn''t work now, is it covered under warranty', 'Warranty device replacement', 2022, 'android',
        TO_BINARY('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'hex')),
    (4902, 'I thought the phone was waterproof, what can I do now that it got wet', 'Warranty device replacement', 2021, 'ios',
        TO_BINARY('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'hex')),
    (23189, 'Reception in the national park was terrible', 'Offer $5 off', 2019, 'android',
        TO_BINARY('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'hex')),
    (13698, 'Reception at my home is really bad, what can I do to improve it', 'Offer booster', 2022, 'android',
        TO_BINARY('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'hex')),
    (14844, 'I heard you provide a free booster if reception at home is bad, can I get one?', 'Deliver booster', 2021, 'ios',
        TO_BINARY('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'hex')),
    (10705, 'I got only one bar at home, how can this improve?', 'Offer booster', 2021, 'android',
        TO_BINARY('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'hex')),
    (8757, 'Wifi calls get interrupted', 'Escalate to level 2', 2022, 'ios',
        TO_BINARY('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'hex')),
    (16221, 'Wifi connection does not hold', 'Update software on the device', 2021, 'ios',
        TO_BINARY('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'hex')),
    (20522, 'Wifi does not stay on when on airplane mode', 'Reassure customer - working as expected', 2020, 'android',
        TO_BINARY('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'hex')),
    (12462, 'My headset is not connecting any more to the phone', 'Restart both devices', 2019, 'ios',
        TO_BINARY('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'hex')),
    (13879, 'Bluetooth connections are spotty', 'Reset and pair again', 2021, 'android',
        TO_BINARY('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'hex')),
    (9220, 'My BT device stopped working', 'Reset and pair again', 2022, 'ios',
        TO_BINARY('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'hex')),
    (23190, 'Phone and buds not working together any more', 'Reset and pair again', 2020, 'android',
        TO_BINARY('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'hex')),
    (11538, 'When does my warranty expire', 'Warranty questions', 2019, 'ios',
        TO_BINARY('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'hex')),
    (18365, 'With bluetooth the battery life is very short', 'Update device and applications', 2020, 'ios',
        TO_BINARY('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'hex')),
    (20047, 'My dog ate my phone and now it is wet and does not work. Can I get a replacement?', 'Warranty device replacement', 2022, 'android',
        TO_BINARY('5368623c44ee06bd63bb2fbdaa2bf43b2c1f6c3d6f79dfbc7f4c723c83069d3c07bf2d3c11e35bbc8992e13b8229213d1e563dbd17fc23bbc825b6bced1f893c491aa73c851666bcef1f313d9c0bc1bcd09e26bdb77c3fbd9ff6823c78039f3c480e17bbdd443d3cbe0cc13c84082e3d6097d1bce4de0ebd751a1a3d513fba3c0689ca3cfccb68bdcb1967bd5bd8333d073894bd960d5dbd34df8dbd21fb91bccf0e8cbb1acbcf3c637840bd906b5e3d428131bd9bcf7f3c994422bd93a52e3c7a95c9bca8e5d9bbdd4d19bdbe210d3de4db7a3d78863fbd4b0636bdfce3483cdbce88bc19b710bd33e35bbdfe6cf1bba976503d88959a3c0e6177bca9c504bc323e703c67b3fd3c15eaaa3cfc58ce3c632ccbbc08a946bb4b1bf3bc8dd40cbd3d7c0abd861263bc2c9b5d3cb56f3dbd3a59a5bb7baa6d3d1a30453d5b705e3d7cb5b5bcfa360dbd6f704d3ba0c4b33c9081f93c9de933bd870b33bd44a7873c8c62ecbcae2c0b3d51caf8bceefadfbc3e4e523d4bc8873d14e3ee3cd9aa0ebdbb33cf3c0a16e0bc9942333d03ed103d703045bded0d1cbd9e7196bc1cf4f23bf69524bd6b2829bd67578fbc55aed73b1b4f13bdf3f5b73a54e38e3c6f5a873974153ebca39a7bbc635d58bd745c0e3d7e3d693dc7d8ff3c27d8b2bbd86182bce7bb343d0b44083d62cd3d3de4f3193db2f0093d26a4a93cdad8b3bb33fac23b46cf43bdd1de5cbda582473d60ff0d3d691bfa3c4797e4bc0c8ca2baea1409bd30e525bd1875debcb082ed3b622024bc66cacabc4b833f3d059f313bb0f2113b1488543d2bc462bca96c13bdc152d7bbeed928bd7e719bba6eae543b867b5e3d6382023dd0a784bc855d29bdec6b663d470181bc87f4e7bb152fb3bd5f7df03cb82bf73c9720073df0386f3de68eb43c0ef931bd36cc453bfc49a03c7bb881bc68cd213c3e9b803c315011bc96f8e4bc247ecf3c43ba87bcbba791bc2a244b3d6c9e753da26e83bcbfc081bcc4a568bcb6804cbd4ead393d4abe4a3d6bdf4b3d318407bd858cc93b5ffa9c3d70e39cbc5446603c89603a3c258a50bd588c41bd0972e93c072e11bde7b7853d8ef15cbce9b84ebd998d4b3dff885d3d48afef3c4cce0c3c66a7fd3c1da1ae3c413faebd60da58bd4964e5bc98c2b73ca8d94cbd03b9d23c0336883cdd92acbc543eacbcd179ed3c762d4abda17ee83cf7f68ebcdf31613ca7712abbc331863c1bbe12bdf210763c25b4acbc9c2f1fbdd512383da963243ad2067d3d364f153d6eb0043de67eb13cd6c3c4bb7c8037bd20afb0bb57fc47bd37bf42bc25929fbd6387493ca87258bc7fdc2bbd0ab6e63c3a69e7bc6a1a4dbc1bacc33cdb3662bc0167243d5a6b3fbd429c3ebc2893da3ce8feaebc66300abd092e07bd83fd32bd1132e73bf7bd0d3dcb8dd8bc46e62d3df8528ebdb7151abccddc883d34f44d3dbdf12a3a3715423d46b4073d995b2dbd061e59bd53a048bde699e6bc4612b8bccbb09cbbd7b4593dedc0c43c3e1a073d3f288d3c1e218a3bfbbf023d5574e23c4344133b48148d3d7f73a8bb99047ebb3aa747bdd9781abb6c96a33dd0c0fcbcde3e0dbdcf87f93b18dba0bde0d58b3c6a9eb0bc36d249bd7be97abdc12527bc4bd3093d40706ebd24eee3bcbe96043dd25375bdc5526c3c3226a53b4e901e3d854c493da483503cd9cfc93ba14d163dc68e443d87f5383d584a90bda494a6baa28a0abdcf824bbc2108963c695b2cbccdfa08bdf988333da362cd3bff79e13c8fe850bc59a768bd27548e3b1e1dbebcbcf10cbd37ed493da158253d3281563c5fcc66bd7c41d13c161684bc020911bdd10a913ce3c57fbd3edc8bbc5118d5bcc8f7fb3c135cf3bc70f0293d421b383c022139bbe14478bcf73982bdd32c64bdc0f208bd8db3883cf5aad83b591f133d034525bdb691713d3e077ebc3c875cbd16961cbdbc89be3b459114bd085f8f3c165db53cf515bd3c445057bc784af1bbfe8051bcacbf2ebc3298533d20df923cff71efbc90be9c3b977a3bbb16ae21bdd03b623c16df8f3cc258143da59353bce981e8bb6374e03c7c2726bdc9523dbd271736bd4fd947bd5ca7f0bca2fbe3bcc9b7dbbcade2953ce9a61f3d6a2e25bd341e9a3b05da6ebc1dea09be4ac44dbda9f41e3bd0c3b5bcc3aed93bfd1516bbc4d29e3cd69c18bdbd4ce83b8e8b8bba03f3123d418278bdabdd66bdb02de8bcbfc0643ce6c4b1bc347c07bd36237f3d4f2443bd79fbfabcdad5353dbcbb853db2c3783d420b1b3dc4aacd3b05e0473d6b808ebcab3f0d3de51d0abde042e5bc2cad59bda2e38f3d58dbd0bcfe7d03bd9dcd8f3b27232e3da0cfa53c9030b43cfbdc32bde03c143d2032c7bce8d4cc3a66d941bcbb4f723dcf87c53c8bb288bb5b6a073c482201bd59142a3d22e41bbc619543bd9be29abdf382623b34863abc6bb2cebccdf71a3ddf8b1dbd02e9cd3cfe27c5bc905c783cedca893d5c00b43c56d6123d566977bdf0c0dabc09ab373a4eb167bd1907f3bcb4ae0b3dc354cd3a25f2b6bbc3cb813c784b143c888679bcf02dca3cf77c27bc6f8d653da13176bd52d6e3bcddafdc3c6428993cabbb36bdd601cfbc3b43943d51f498bce4d303bbd89689bbc2eb9c3c8d5020bd355869bd177bdf3c7f58db3c9bf2023dc132d63c0cbda8bc723ec1bcbd47113cb519093bcc98fbbc0cce31bd6698103d6b79763bd8fb013d50648f3c8bc56ebcfccbd13cb2003d3bcc49973b66be12bdbf4243bda5c6ee3cfdf5803d069102bd4e7f54bd7ed750bd13d686bdb169df3c1ce1babbe7b8c73c8bcae43c22a4213de0e051bcfee826bd7511ce3b7881013d5301a23b0c2e723db6a79ebcb7c75b3c4fedabbd05574d3c08e7d8bc6cda40bd4af4f63cbf6ae5bc299afebce55f433dca874cbc61501ebd5ed38fbc57ae4f3dca54e3bcd27ceabc0e599b3dceef553d4ff9cd3ccc9facbcf840d2bc4c58ddbc3333daba3cf9b5bce3ff0fbd133b623db7416a3c4877273c57a9d93aa5e60ebd58fa1a3db542d83ae2a2e8bb3fa0a73daf2b2e3d2697ad3c7978733c6623fcbb110341bda61e293dde9f963deebae93cfd7d31bd46b406bdaa4772bd6d9bd33c8c80973bf8ac0e3ca4d01abdab2da63d975110bb93aa033cf24013bdc86084bbcd25163d20bef3bc9ae9edbc3c36de3bbff5213affa08e3b53238bbb1f4f223db9ea25bd6b3a393db9f25b3d91f2da3ccb798cbc340e0ebd82ef133dd439e8bb903a313d1c1dc23c3935213d34184c3dd2b7383d8549663d9bf5c6bca9da07bdb93fd53c6f677dbdcb0f96bcc3ef2a3db76780bdbe96b23c819550bc7fa4e5bcaa63f53bc805e13b4fde85bdb506d13b60d8493d0712853da156713da812ac3cc233353d71b3293d946b0c3c7e3a063d529ffebbc45b2a3df85628bdb63f663df479b53cacf252bd574f74bcddfc953bf888bd391b4184bc8356a33c043535bc24bcb4384d3013bd5e12aa3c028f453d7aa05ebd4710d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'hex'));
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Searching Using Vectors

To compare two vectors, pass the vectors to the VECTOR_SIMILARITY function. The function returns a score indicating the similarity of the two vectors.

The following diagram illustrates the construction of a SQL statement using VECTOR_SIMILARITY to implement the kNN (K nearest neighbors) algorithm.

Constructing the kNN (k nearest neighbors) algorithm using SQL

Using this approach, we can write a top-K query that returns the best three matches for a document of interest (such as the description of call 4628). Furthermore, in our example, the OS type must match that record, since the solutions to caller issues are often specific to the type of phone the caller has. (If the issue is not specific to one type of phone, there will probably still be records describing the issue, even with the phone type restriction, given enough data.)

SET query_call_id = 4628;

WITH q AS (
    SELECT os_type, description, embedded_description FROM call_center_data
        WHERE call_id = $query_call_id
)
SELECT TOP 3
    q.description AS query_description,
    q.os_type AS query_os,
    SNOWFLAKE.ML.VECTOR_SIMILARITY(q.embedded_description, corpus.embedded_description, 'cosine')
      AS cosine_similarity,
    corpus.call_id, corpus.description, corpus.solution, corpus.year, corpus.os_type
  FROM q, call_center_data AS corpus
  WHERE TRUE
    AND corpus.call_id != $query_call_id
    AND q.os_type = corpus.os_type
    AND cosine_similarity >= 0.0
  ORDER BY cosine_similarity DESC;
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In this query, note the following:

  • The session variable query_call_id is the ID of the call of interest.

  • The query has a subquery to find the description and vector (embedded_description) for the call of interest by its ID.

  • TOP 3 returns the three most similar call descriptions. This is equivalent to the k Nearest Neighbor (kNN) function.

  • The query compares the vector of the call of interest (q.embedded_description) to the vector for each record (corpus.embedded_description) using the VECTOR_SIMILARITY function. This results in a cosine similarity value (cosine_similarity) ranging from 0 to 1.

  • The WHERE clause does the additional filtering. First, the original call record is excluded: since it is extremely similar to itself, it will naturally appear as the top result otherwise. Also, as described earlier, only rows having the same phone OS type are included. (The TRUE condition just makes it easier to add or rearrange conditions and has no effect.)

  • The last condition in the WHERE clause, cosine_similarity >= 0.0, establishes a similarity threshold. If there aren’t many vectors in the collection similar to the target vector, some or all of the top-ranked matches might not actually be very relevant. Increasing this threshold can reduce the number of irrelevant results, but the query might return fewer than the number of rows specified in the TOP clause. The example threshold of 0.0 has no effect; a value of 0.8 is a reasonable starting point. If included, this condition should be last in the WHERE clause so that vector similarity is calculated only for the rows that meet the other conditions.

  • The results are sorted by cosine_similarity in descending order so that the best matches are first in the results.

The following is the result of this query:

+--------------------------------------------------+----------+-------------------+---------+------------------------------------------------------------------------------+----------------------+------+---------+
| QUERY_DESCRIPTION                                | QUERY_OS | COSINE_SIMILARITY | CALL_ID | DESCRIPTION                                                                  | SOLUTION             | YEAR | OS_TYPE |
|--------------------------------------------------+----------+-------------------+---------+------------------------------------------------------------------------------+----------------------+------+---------+
| The battery lasts for only 4 hours in my Pixel 5 | android  |        0.85113132 |   11198 | The battery life sucks                                                       | Cleanup routine      | 2022 | android |
| The battery lasts for only 4 hours in my Pixel 5 | android  |      0.8449335098 |   20877 | The phone gets hot and then it lasts for about three hours and it shuts down | Escalate to level 2  | 2018 | android |
| The battery lasts for only 4 hours in my Pixel 5 | android  |      0.8038762212 |    4929 | My phone got wet and it doesn't work now, is it covered under warranty       | Warranty replacement | 2022 | android |
+--------------------------------------------------+----------+-------------------+---------+------------------------------------------------------------------------------+----------------------+------+---------+

Creating Vectors

This preview release does not provide a way to generate embedding vectors. However, to try out VECTOR_SIMILARITY with your own data, you can use the warehouse_text_embed function from the Quickstart

In the following example, warehouse_text_embed is used to generate the vector for each description in the call_center_data table:

SELECT description, warehouse_text_embed(description) FROM call_center_data;
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The above query displays the embedding vector for each description, but doesn’t store the vectors anywhere.

If your table does not already have a column in which to store embedding vectors, add one of type BINARY using ALTER TABLE. For example, if the sample data didn’t already contain an embedded_description column, you could add one with:

ALTER TABLE ADD COLUMN embedded_description BINARY;
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Once you have a place to put them, you can store the embedding vectors using UPDATE. For example:

UPDATE call_center_data
    SET embedded_description = warehouse_text_embed(description);
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Take care to generate an embedding vector when you add a new record, and update the vector whenever you update the description.

VECTOR_SIMILARITY Reference

The VECTOR_SIMILARITY function compares two vectors and returns their similarity according to the specified metric. Used in a SELECT query with a TOP clause, VECTOR_SIMILARITY can be used to implement the kNN (K nearest neighbors) algorithm.

Generally, a call to VECTOR_SIMILARITY should appear in the SELECT clause, not in the WHERE clause. This way, the function is called only for the rows specified by the WHERE clause, instead of for all rows in the table. To test a similarity value in the WHERE clause, define a column alias for the VECTOR_SIMILARITY call in the SELECT clause, and use that alias in a condition in the WHERE clause.

For interactive use, where around a second is the maximum desirable latency, VECTOR_SIMILARITY is suitable for up to a million or so vectors of 768 dimensions. Achieving good responsiveness when scanning more or larger vectors may require an index-based search, which is not included in this preview.

Syntax

SNOWFLAKE.ML.VECTOR_SIMILARITY(
  <vector_1>, <vector_2>, <metric>)
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Arguments

All arguments are required.

vector_1

A vector in packed binary representation (see Vector Formats).

vector_2

A vector in packed binary representation (see Vector Formats).

metric

A string specifying the similarity metric. Available metrics are:

  • 'cosine': The cosine of the angle between the two vectors in the range 0 to 1.

  • 'dotproduct': The dot product of the two vectors. This is the same as the cosine if the vectors are normalized; otherwise, it is the cosine scaled by the magnitude of the vectors.

  • 'euclidean': The shortest Euclidean distance between the two points defined by the vectors in n-dimensional space.

Generally, for text embeddings, cosine similarity is a good place to start unless you have a specific reason to use a different metric. For example, if you normalize the vectors when storing them, dot product can be used as an optimization of cosine similarity.

Vector Formats

VECTOR_SIMILARITY requires vectors in a packed binary representation. Many embedding functions return a JSON array of floats, which must be converted to this binary format either when they are added to a table (preferred) or when searching. Use the PACK_ARRAY and UNPACK_ARRAY functions to convert between a Snowflake ARRAY of floats and the packed binary format.

  • SNOWFLAKE.ML.PACK_ARRAY - Convert the given vector, an ARRAY of floating point numbers, to packed binary format.

  • SNOWFLAKE.ML.UNPACK_ARRAY - Convert the given binary vector to an ARRAY of floating point numbers.

Tip

Use SNOWFLAKE.ML.PACK_ARRAY(PARSE_JSON(…)) to convert vectors from JSON to the format required by VECTOR_SIMILARITY and TO_JSON(SNOWFLAKE.ML.UNPACK_ARRAY(…)) to convert vectors to JSON.

Cost Considerations

The VECTOR_SIMILARITY function runs in the warehouse that runs the query that contains it. The cost of running the function is part of the cost of running the query. The cost of top-K vector similarity queries like the example grows linearly with the number of vectors and dimensions.

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