Openflow 문제 해결

이 항목에서는 Openflow 구성 요소 문제를 해결하는 단계에 대해 설명합니다.

Openflow BYOC troubleshooting

BYOC custom ingress troubleshooting

For help with BYOC custom ingress, see Custom ingress troubleshooting.

General BYOC troubleshooting

If any part of a deployment, connector, or runtime is causing problems, you can use a built-in tool to generate a diagnostic bundle. This bundle includes the information necessary to keep your Openflow BYOC deployment secure while allowing the Snowflake Support team to troubleshoot the issue. To share the diagnostic bundle with Snowflake Support, attach it to your support case.

  1. From the AWS Console UI for EC2, right-click on the openflow-agent-{deployment-key} instance with your Deployment Key.

  2. In the context menu, click the Connect button.

  3. Switch from EC2 Instance Connect to Connect using EC2 Instance Connect Endpoint. Leave the default EC2 Instance Connect Endpoint in place.

  4. Click the Connect button. A new browser tab or window will appear with a command-line interface.

  5. Run ./diagnostics.sh from this browser-based CLI. Follow a few simple prompts to confirm that you want to create the bundle, and then optionally create a shareable link. The diagnostic utility will upload the file to an S3 bucket created for the Deployment using the Deployment Key. For example, s3://byoc-tf-state-{deployment-key}/diagnostics/openflow_20250131123456.tar.gz

미리 서명된 URL을 사용하면 진단 번들에 대한 임시 액세스 권한을 최대 1시간 동안 Snowflake 팀과 안전하게 공유할 수 있습니다. S3 버킷 및 모든 해당 콘텐츠는 비공개로 유지됩니다.