Troubleshoot Openflow¶

This topic describes the steps to troubleshoot the Openflow components.

If any part of a deployment, connector, or runtime is causing problems, you can use a built-in tool to generate a diagnostic bundle. This bundle includes the information necessary to keep your Openflow Data Plane secure while allowing the Snowflake Openflow Engineering team to troubleshoot the issue. To share the diagnostic bundle with the Snowflake, attach it to your support case.

  1. From the AWS Console UI for EC2, right-click on the InfraAdminEC2-{data-plane-key} instance with your Data Plane Key

  2. Click Connect in the context menu.

  3. Switch from EC2 Instance Connect to Connect using EC2 Instance Connect Endpoint. Leave the default EC2 Instance Connect Endpoint in place.

  4. Click the Connect button. A new browser tab or window will appear with a command line interface.

  5. Run ./diagnostics.sh from this browser-based CLI. Follow a few simple prompts to confirm that you want to create the bundle, and then optionally create a shareable link. The diagnostic utility will upload the file to an S3 bucket created for the Data Plane using the Data Plane Key. For example, s3://byoc-tf-state-{data-plane-key}/diagnostics/openflow_20250131123456.tar.gz

With the pre-signed URL, you can safely share temporary access to the diagnostic bundle with the Snowflake team. Your S3 bucket and all of its content remain private.

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