Update billing contact information¶
Snowflake customers can manage billing contact information for their account directly in Snowsight.
Required Role¶
To manage billing contact information, you must use the Organization Administrator (ORGADMIN) role.
Billing contact management restrictions¶
The fields you can edit vary based on whether your account uses an On-Demand or Capacity payment model.
Customer Type |
Editable Fields |
|---|---|
On-Demand, Self-Service (ODSS) |
Can edit billing contact details and billing email addresses. |
Capacity |
Email only. |
Marketplace account restrictions¶
Customers with Snowflake Marketplace accounts have specific limitations when editing information on the Contacts tab.
Customer Type |
Editable Fields |
|---|---|
Marketplace Provider (ODSS) |
Email only. Name and address fields cannot be updated via Snowsight. |
Marketplace Consumer (ODSS) |
Country and Email only. |
Non-ODSS Marketplace |
Email only. |
Edit billing contact information¶
To edit your Snowflake billing contact information:
Sign in to Snowsight.
In the navigation menu, select Admin » Billing.
On the Billing and Payments page, select the Contacts tab.
Find the field that you want to edit, and select
.Type your updated information.
If you are updating email addresses, you can update multiple email addresses at the same time. The list can be comma-separated or space-separated. For example,
updated-usage@snowflake.com, existing-usage@snowflake.com.Tip
Snowsight might suggest information that matches existing addresses when you update address information. You can accept (select) or ignore such suggestions.
Update other fields, as necessary.
Select Save to save all updates.
Receiving notification of changes¶
Snowflake notifies customers who update billing information about the change by sending an email message to the current email addresses shown in the Usage emails and Invoices emails fields on the Billing communication card. If a customer changes the email address in a specific email address field, Snowflake sends an email message to both the previous and current email addresses entered in that field.
Snowflake sends notification emails to customers about successful and unsuccessful update attempts. Unsuccessful update attempts also generate a banner in Snowsight, which remains visible for up to 35 days or until the next update attempt.
Usage notes¶
Updates to billing contact information might take several minutes to process.
Pending updates appear as In-progress in Snowsight.