Update billing contact information¶

Converting to a paid account allows you to see the billing contact information for your account in Snowsight, on Contacts. On-demand, self-service (ODSS) organization administrators can edit billing information shown on Billing communication. Non-ODSS customers see their billing information with READ-ONLY access.

Customers with Marketplace accounts (Marketplace customers) have limited ability to edit their billing information on Contacts. Only ODSS Marketplace customers (who have the ORGADMIN role) can edit the information shown in Snowflake Marketplace billing communication cards. More specifically, ODSS Marketplace providers cannot update their billing name and address fields using Snowsight. ODSS Marketplace consumers can only update the Country field, by selecting one from the list of Supported consumer locations. Non-ODSS Marketplace customers see their billing information with READ-ONLY access.

Customers with at least one active Snowflake order form (Capacity customers) can see the information on Snowflake Marketplace billing communication with READ-ONLY access.

Edit billing contact information¶

To edit your Snowflake billing contact information:

  1. Sign in to Snowsight.

  2. Select Admin » Billing.

  3. On Billing and Payments, select Contacts.

  4. In Billing communication, click Edit.

  5. On Billing communication, select the text in a field, and then type your updated information.

    For example, in Usage emails, select usage@snowflake.com, and then type updated-usage@snowflake.com.

    Tip

    Snowsight might suggest information that matches existing addresses when you update address information. You can accept (select) or ignore such suggestions.

  6. Update other fields, as necessary.

  7. Click Save to save all updates.

Receiving notification of changes¶

Snowflake notifies customers who update billing information about the change by sending an email message to the current email addresses shown in the Usage emails and Invoices emails fields on Billing communication. If a customer changes the email address in a specific email address field, Snowflake sends an email message to both the previous and current email addresses entered in that field.

Snowflake sends notification emails to customers about successful and unsuccessful update attempts. Unsuccessful update attempts also generate a banner in Snowsight, which remains visible for up to 35 days or until the next update attempt.

Access control requirements¶

You must have been granted the ORGADMIN role to edit information on Snowflake billing communication.

Usage notes¶

  • Updates to billing contact information might take several minutes to process.

  • Pending updates appear as In-progress in Snowsight.

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